We want every customer to have a straightforward and reassuring shopping experience. If a purchased item is not appropriate for your needs or does not meet your expectations, a return, refund, or exchange may be available depending on the circumstances of the purchase. Eligibility can depend on the condition of the merchandise, the original purchase channel, the payment method used, available proof of purchase, and other requirements that may apply. Our customer service team is available to help customers understand the applicable process and provide guidance for individual orders.
Customers requesting a refund should retain the product and any documentation connected with the original purchase whenever possible. Acceptable proof may include an order confirmation, receipt, transaction record, purchase email, or other information that allows the transaction to be verified. Having accurate purchase information can help us identify the order, determine the appropriate return procedure, and establish how an approved refund should be issued.
Return procedures may differ depending on how the merchandise was originally purchased. Online orders, telephone purchases, and transactions completed through eligible physical retail locations may be subject to different processing requirements. Customers should review the applicable instructions before returning an item to ensure that the merchandise is sent or presented through the correct channel.
Customers who intend to return an item by mail should contact us before shipping the merchandise. Prior authorization or specific return instructions may be required so that we can verify eligibility and provide the appropriate return destination. Items sent without advance confirmation may be delayed, returned, or otherwise unable to be processed. To request assistance with a mailed return, please contact us at bathsbomb@gmail.com before sending the package.
Unless a return is required because of an error on our part or another circumstance for which we are responsible, customers will generally be responsible for the shipping expenses associated with returning merchandise. Return postage and related delivery costs are not normally included in the amount of an approved refund. Customers are encouraged to select a reliable shipping service and retain tracking information or shipment documentation until the returned package has been delivered and the return has been completed.
For purchases made directly at an eligible physical retail location, customers should generally bring the merchandise back to an appropriate participating location. A receipt or other acceptable evidence of purchase may be requested. When a refund is approved, the amount will generally be returned using the original payment method whenever practical and permitted. Purchases originally made with a gift card may be credited back to a gift card rather than being converted into cash.
Purchases made through the website or by telephone may require customers to follow a separate return process. Before sending merchandise purchased through these channels, customers should contact customer service so the transaction can be reviewed. We can help determine whether the product qualifies for a return, explain what documentation may be required, and provide instructions concerning the applicable return method.
In some situations, an online purchase may be eligible for return through a participating physical retail location. This can depend on the nature of the order, the location involved, the condition of the product, and whether sufficient purchase information is available. Customers considering this option should confirm the applicable procedure in advance rather than assuming that every online order can be returned in person.
If satisfactory proof of purchase cannot be provided, a refund may not be available. Depending on the circumstances, an exchange or another resolution may sometimes be considered, but such an option is not guaranteed. Any alternative resolution may depend on the condition and eligibility of the merchandise, the ability to verify the original transaction, and whether an appropriate replacement product is available.
Orders paid through third-party payment services may involve additional requirements. If a purchase was completed using an external payment platform, customers should contact us before beginning the return process. The payment provider may maintain its own rules concerning refunds, installment arrangements, transaction reversals, or payment adjustments. We can provide information about the return process applicable to the order, while the payment provider may separately determine how an approved refund affects the customer’s account.
For purchases paid through an installment or deferred-payment service, customers should retain their order confirmation, receipt, and relevant payment information. Once an approved refund has been processed, the adjustment may affect outstanding installments or the remaining balance associated with the original transaction. Customers should review the account maintained with the payment provider after the refund is issued to confirm that the transaction adjustment has been reflected correctly.
Purchases completed through online payment platforms may also require the refund to be returned through the original payment method. Customers should contact us before returning merchandise so that we can confirm the appropriate procedure. A physical retail location may not be able to process every type of online payment transaction directly, so obtaining instructions in advance can help avoid unnecessary delays.
Orders placed online and subsequently collected from an eligible retail location may, in certain circumstances, qualify for an in-person return. Customers should bring available order information or other purchase documentation when requesting assistance. If the required information is unavailable, the customer should contact customer service before visiting a location so that the transaction can be reviewed and the available options can be explained.
Products purchased directly from a physical retail location should generally be returned through an eligible retail location. Customers should bring the original receipt or another form of acceptable purchase verification whenever possible. If there is uncertainty about where an item should be returned, contacting customer service before attempting the return is recommended.
All mail-in returns require confirmation before merchandise is shipped. Customers should not send products to an address obtained from an old order, previous communication, or another source without first confirming that the destination is currently authorized for returns. Return locations and procedures may vary depending on the order, and sending merchandise to an incorrect location can result in delays or prevent the return from being properly identified.
If you receive merchandise that does not correspond with the item originally ordered, please contact us promptly after discovering the issue. We will review the order information and determine an appropriate resolution. When the originally ordered product remains available, we may arrange for the correct merchandise to be provided. If the requested item is unavailable because it has been discontinued, is seasonal, has sold out, is limited in availability, or is otherwise no longer offered, a refund for the affected item may be considered instead.
The condition of returned merchandise may be relevant when determining whether a return or refund can be approved. Customers should keep products in suitable condition and retain original packaging, accessories, documentation, or other materials where reasonably possible. The specific requirements can vary depending on the product and circumstances, so customers should contact us if they are unsure whether an item remains eligible.
Return requests are reviewed based on the details available for the individual transaction. Considerations may include the original purchase method, proof of purchase, product condition, payment method, return timing where applicable, product eligibility, and the availability of a suitable replacement. Meeting one requirement does not necessarily guarantee that a return, refund, or exchange will be approved, as the complete circumstances of the transaction may need to be considered.
Customers should contact us before mailing any merchandise whenever a return by post or courier is being considered. Our customer service team can explain whether authorization is required, identify the information needed to verify the purchase, provide return instructions, and explain how an approved refund may be handled. For assistance with returns, refunds, exchanges, or related questions, please email bathsbomb@gmail.com.
Once a returned item has been received, additional time may be necessary to inspect the merchandise, verify the transaction, and complete the applicable processing steps. The timing of any refund may also depend on the original payment method and the processing procedures of the financial institution or payment service involved. Customers should retain shipment records until the return has been confirmed as received and processed.
This policy is intended to provide general guidance concerning returns, refunds, and exchanges. Certain purchases or circumstances may be subject to additional requirements under applicable law or specific transaction terms. Where mandatory consumer rights apply, nothing in this policy is intended to remove or restrict rights that cannot legally be excluded.
We encourage customers to contact us whenever they have questions before sending merchandise back. Providing the order number, purchase information, product details, and reason for the requested return can help us review the matter more efficiently. Our goal is to make the process understandable, provide practical instructions, and help customers determine the appropriate next step for their particular transaction.
For all return-related questions, including eligibility, proof of purchase, mailed returns, refunds, exchanges, incorrect items, payment-method requirements, or return instructions, please contact us at bathsbomb@gmail.com. We will make reasonable efforts to review each request and provide information concerning the applicable process based on the circumstances of the purchase.