We aim to provide customers with a clear and dependable delivery experience from the moment an order is submitted until the merchandise reaches its destination. This Shipping Policy explains the general practices that apply to order processing, shipping charges, delivery estimates, tracking information, address requirements, and common delivery concerns. Because transportation after dispatch is handled by independent carriers, actual delivery times may vary according to destination, carrier operations, weather, seasonal conditions, product availability, and other circumstances that may be outside our direct control.
Orders with eligible merchandise totaling $20 or more generally qualify for free standard shipping. When the required merchandise threshold has been reached, the applicable shipping benefit will normally appear automatically during checkout. Orders that do not meet the qualifying amount may be subject to a standard delivery charge. Any shipping fee applicable to an order should be displayed during the checkout process before the purchase is finalized, giving customers an opportunity to review the total cost before submitting payment.
Order processing begins after the purchase has been successfully submitted and payment has been authorized or received. We may also need to verify certain order information before fulfillment can begin. Most orders are prepared as soon as reasonably practical, but processing times can vary depending on inventory levels, order volume, seasonal demand, weekends, holidays, promotional periods, system conditions, and other operational factors. Any processing timeframe displayed on the website is intended as an estimate rather than a guaranteed dispatch date.
Once an order has been prepared and transferred to a carrier, the transportation portion of the delivery is generally managed by that carrier. Estimated transit periods can be affected by the destination, shipping network capacity, package volume, weather, transportation conditions, holidays, regional disruptions, and other logistical circumstances. Delivery estimates should therefore be understood as approximate timeframes. We cannot guarantee that a package will arrive on a particular date when the final transportation process depends on a third-party carrier.
Customers are responsible for entering complete and accurate delivery information when placing an order. Shipping information should include the recipient’s name, complete street address, apartment or unit number when applicable, city, state or province, postal or ZIP code, and any other information reasonably needed to assist the carrier with delivery. Customers should carefully review these details before completing checkout because an incorrect or incomplete address can result in delayed delivery, failed delivery attempts, returned packages, additional transportation costs, or other complications.
If a shipment is returned because the address provided was incorrect or incomplete, or because the recipient could not accept the package after reasonable delivery attempts, customers may need to contact customer service before another shipment can be arranged. If a replacement shipment is requested because of an address error or another issue attributable to the recipient, additional delivery charges may apply.
Where the selected shipping service provides tracking, tracking information may become available after the order has been dispatched. Tracking details are not necessarily visible immediately after a package leaves our fulfillment location. The carrier may require time to collect the shipment, perform an initial scan, move it through a sorting facility, and register the package within its tracking network. Customers should allow reasonable time for tracking information to begin displaying movement, especially shortly after dispatch.
Delivery schedules may occasionally be affected by circumstances beyond reasonable control. Such circumstances can include severe weather, natural disasters, emergency situations, carrier service interruptions, unusually high seasonal demand, transportation problems, public emergencies, labor disruptions, incorrect address information, infrastructure issues, or other unexpected events affecting the delivery network. When these circumstances occur, delivery may take longer than originally estimated. We will make reasonable efforts to assist customers with delivery concerns, but delays caused by independent carriers or circumstances outside our control cannot always be prevented.
If tracking information indicates that a package has been delivered but the customer cannot locate it, customers should first check common delivery areas associated with the address. Depending on the property, this may include the front entrance, mailbox, parcel room, package locker, reception area, leasing office, building management office, or another secure location. Customers may also contact the carrier directly using the tracking information to request additional delivery details. If the package remains missing after these steps, customers may contact us so that the order and available shipment information can be reviewed.
Some orders may be divided into multiple shipments. This can occur when products are processed at different times, when inventory is stored or prepared separately, or when individual items require different fulfillment arrangements. Receiving one package does not necessarily mean that the remaining products have been lost. Customers should review order notifications and tracking information to determine whether additional packages have been dispatched separately. When multiple shipments are used, separate tracking information may be provided when available.
The $20 threshold for complimentary standard shipping is generally calculated using the eligible merchandise subtotal. Taxes, shipping charges, and certain additional fees are not normally included when determining whether the merchandise requirement has been satisfied. Discounts, promotional codes, product cancellations, returns, quantity changes, or other adjustments can change the merchandise subtotal. If an order is modified after it is placed and the eligible merchandise value falls below the applicable threshold, shipping eligibility may be affected where permitted by the circumstances of the transaction.
Customers should inspect packages promptly after delivery. If a shipment appears visibly damaged, customers should retain the packaging, shipping label, and affected merchandise rather than discarding them immediately. Photographs showing the exterior of the package, shipping label, protective materials, and damaged products may be useful when reviewing a delivery issue. Preserving the original packaging can also be important if additional documentation is requested in connection with a carrier claim.
Product availability may change between the time an order is submitted and the time fulfillment begins. Although inventory information is maintained with reasonable care, an item may occasionally become temporarily unavailable, require additional processing, or need an alternative fulfillment arrangement. If an inventory issue materially affects an order, we may contact the customer to discuss the circumstances and any available options. Additional processing time may be necessary when products need to be located, replenished, or otherwise prepared before shipment.
Shipping services and fulfillment arrangements may differ depending on the products ordered, destination, carrier availability, and other operational conditions. Certain merchandise may require specific handling or delivery arrangements. Customers should rely on the shipping options and charges presented during checkout for the order being placed, as available services may vary according to the circumstances.
We operate as an independent retailer and are responsible for the order-processing, fulfillment coordination, and customer-support activities associated with purchases made through our website. Products offered through our store may originate from separate manufacturers, suppliers, and brand owners. References to product or brand names are provided for identification and retail purposes and do not indicate ownership, sponsorship, endorsement, or operation by the companies that own those intellectual property rights.
Shipping charges, delivery estimates, and available methods may also depend on the destination entered during checkout. Customers should verify the delivery address and selected shipping method before submitting an order. If an address needs to be corrected after an order has been placed, customers should contact us as quickly as possible. Although we may attempt to assist with an address correction, changes cannot always be guaranteed once an order has entered fulfillment or has been transferred to a carrier.
If an order cannot be delivered and is returned to us, additional review may be necessary before a replacement shipment or other resolution can be arranged. The appropriate outcome may depend on the reason for the return, the condition of the merchandise, the original order information, and any applicable shipping costs. Customers should contact customer service rather than independently arranging another shipment.
For questions concerning shipping fees, order processing, tracking, delivery estimates, address changes, returned packages, damaged shipments, missing deliveries, or other fulfillment concerns, please contact us at bathsbomb@gmail.com. Providing an order number and relevant delivery information can help us review the request more efficiently. We will make reasonable efforts to provide useful information concerning the status and handling of an order.
By placing an order through our website, customers acknowledge that delivery involves independent transportation providers and that actual arrival times may be affected by circumstances outside our direct control. Shipping estimates are provided for convenience and planning purposes and should not be treated as guaranteed delivery commitments unless a specific written commitment is expressly provided.
Our goal is to make shipping information understandable while providing practical support when questions or delivery problems arise. We will continue to review our fulfillment and customer-service procedures and make reasonable efforts to maintain a reliable ordering and delivery experience for customers.